PolyAI agent

Agent Details

PolyAI is the world's leading provider of enterprise voice agents for service and support. Our voice AI platform helps the most customer-centric organizations automate the work of thousands of service representatives and provide superhuman customer experience at scale

Key Features

• Proprietary Foundational Models: our own tech for each component of the virtual agent stack (speech-to-text, LLMs, text-to-speech) power our AI agents across all communication channels
• Agent Studio, our powerful and intuitive platform to build and maintain your AI agents
• Robust analytics capabilities that power data driven business decisions
• Fluent in the world's most spoken languages
• Compliant with all major security certificates (HIPAA, ISO 27001, SOC 2, GDPR, PCI DSS, FSQS, CyberEssentials Plus)
• Universal API integrations with all platforms and systems

Use Cases

• Automating customer support queries
• Analyzing customer data for insights and providing reccommendations
• Call summarization and recommended next steps for agents
• Outbound calling capabilities
• Tailored for major industries including retail, healthcare, hospitality, travel, financial services, telecommunications and utilities