Lorikeet

Agent Details

Lorikeet is the only AI customer support that infinitely scales high CSAT customer experience. Unlike other AI solutions that simply deflect tickets with best guesses based on your help content and APIs, Lorikeet follows the same workflows as the rest of your support team so it can resolve complex issues at least as accurately — from custom handling of delayed orders to replacing compromised credit cards.

Key Features

• Automates tier 2 / 3 support tickets
• Highly customizable logic, escalation rules, brand voice
• Deploy in your existing systems, via chat widget, or via SDK
• Industry leading testing and simulation tooling

Use Cases

• Fintech customer support
• Healthtech customer support
• Ecommcerce customer support