Innovaccer Unveils Comet AI for 24/7 Patient Access in Healthcare
Innovaccer launches Comet, an AI-powered solution with omnichannel agents and copilots to improve patient access, reduce wait times, and boost appointment conversions in health systems.
Innovaccer Inc., a leader in healthcare AI, has introduced Comet, an AI-powered Access Center solution designed to transform traditional call centers into intelligent, always-on digital front doors for patient care. The new platform aims to address inefficiencies in patient access by integrating 24/7 omnichannel AI agents, real-time AI copilots, and bidirectional EMR connectivity.
Key Features of Comet
- Omnichannel AI Agents: Manage routine patient interactions, including scheduling, FAQs, and eligibility checks across voice, chat, and SMS, reducing call volumes and providing instant access.
- AI Copilots for Live Agents: Offer personalized insights, real-time guidance, and automated post-call documentation, cutting average call handle time by up to 38%.
- Referral AI Copilot: Automates referral intake, insurance verification, and processing, with EHR integration to speed up scheduling and reduce revenue leakage.
- Unified Agent Interface: Centralizes tools and data for efficient patient interaction management.
- Pre-built Workflows: Enable rapid deployment in under 90 days, with scalability across departments.
Early Results and Impact
Health systems using Comet have reported:
- 30+% increase in appointment and referral conversions.
- Over 70% of interactions automated.
- 38% boost in staff performance.
- Reduced call resolution time.
- Time-to-Value achieved in under 90 days.
Abhinav Shashank, cofounder and CEO of Innovaccer, emphasized that Comet is not just a chatbot upgrade but a transformative solution for healthcare access. "We built it to tackle the chaos of today’s call centers head-on," he said.
Additional Resources
- AiThority Interview with Dr. Petar Tsankov, CEO and Co-Founder at LatticeFlow AI
- AI Architectures for Transcreation vs. Translation
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Dr. Emily Wang
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Former Google AI Product Manager with 10 years of experience in AI product development and strategy formulation. Led multiple successful AI products from 0 to 1 development process, now provides product strategy consulting for AI startups while writing AI product analysis articles for various tech media outlets.