Innovaccer Unveils Comet AI for 24/7 Patient Access in Healthcare

Innovaccer Inc., a leader in healthcare AI, has introduced Comet, an AI-powered Access Center solution designed to transform traditional call centers into intelligent, always-on digital front doors for patient care. The new platform aims to address inefficiencies in patient access by integrating 24/7 omnichannel AI agents, real-time AI copilots, and bidirectional EMR connectivity.

Key Features of Comet

• Omnichannel AI Agents: Manage routine patient interactions, including scheduling, FAQs, and eligibility checks across voice, chat, and SMS, reducing call volumes and providing instant access.
• AI Copilots for Live Agents: Offer personalized insights, real-time guidance, and automated post-call documentation, cutting average call handle time by up to 38%.
• Referral AI Copilot: Automates referral intake, insurance verification, and processing, with EHR integration to speed up scheduling and reduce revenue leakage.
• Unified Agent Interface: Centralizes tools and data for efficient patient interaction management.
• Pre-built Workflows: Enable rapid deployment in under 90 days, with scalability across departments.

Early Results and Impact

Health systems using Comet have reported:

• 30+% increase in appointment and referral conversions.
• Over 70% of interactions automated.
• 38% boost in staff performance.
• Reduced call resolution time.
• Time-to-Value achieved in under 90 days.

Abhinav Shashank, cofounder and CEO of Innovaccer, emphasized that Comet is not just a chatbot upgrade but a transformative solution for healthcare access. "We built it to tackle the chaos of today’s call centers head-on," he said.

Additional Resources

• AiThority Interview with Dr. Petar Tsankov, CEO and Co-Founder at LatticeFlow AI
• AI Architectures for Transcreation vs. Translation

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