Trust and human oversight critical for 450B agentic AI opportunity

Paris, July 16, 2025 – A new Capgemini Research Institute report reveals agentic AI could generate $450 billion in economic value by 2028, but widespread adoption faces significant hurdles. While 93% of executives believe scaling AI agents will provide a competitive edge, only 2% of organizations have fully deployed them, and trust in autonomous AI has plummeted from 43% to 27% in the past year.

Key Findings:

• Human oversight is non-negotiable: 74% of executives say human involvement benefits outweigh costs, with 90% viewing it as positive or cost-neutral.
• Trust grows with implementation: 47% of organizations in implementation phase trust AI agents vs. 37% in exploratory phase.
• Productivity gains: Effective human-AI collaboration could increase:
  • High-value task engagement by 65%
  • Creativity by 53%
  • Employee satisfaction by 49%

The $450B Breakdown:

Implementation Challenges:

• 80% lack mature AI infrastructure
• Fewer than 20% are data-ready
• Top concerns:
  1. Data privacy (51% concerned, only 34% addressing)
  2. Algorithmic bias
  3. Lack of explainability

Franck Greverie, Capgemini's Chief Portfolio & Technology Officer, emphasized: "Realizing AI's potential requires transforming people, processes and systems with an AI-first mindset while baking in ethics from the outset."

Read the full report: Rise of agentic AI

Methodology: Survey of 1,500 executives at billion-dollar companies across 14 countries (April 2025).