Agentic AI Takes Center Stage at TM Forum DTW Ignite Conference

Agentic AI stole the spotlight at this year's TM Forum DTW Ignite conference in Copenhagen, marking a shift from last year's focus on digital disruption. The event highlighted how autonomous AI-driven applications are transforming the telecommunications industry, despite being in early stages of adoption.

Key Highlights:

1. AI Agents for Intent-Based Networks

• Radcom Ltd: Uses AI to predict subscriber churn and validate ServiceNow tickets by correlating network issues. Learn more
• Inmanta NV: Offers intent-based service orchestration, leveraging AI agents to preemptively address network issues. Explore Inmanta

2. Modernizing Telco Customer Experience

• AwareX Inc.: Enhances customer lifetime value through AI-driven proactive interactions across digital touchpoints. Discover AwareX

3. Proactive IT and Network Operations

• Unryo Inc.: Builds contextualized network maps and uses AI agents to correlate anomalies. Visit Unryo
• Canopus Networks: Monitors real-time QoE using eBPF data and AI agents to detect anomalies. Check Canopus
• BMC Helix: Combines ITSM, ITOps, and AIOps with AI agents like change risk advisers. See BMC Helix

Industry Impact

Agentic AI is poised to revolutionize telecom by addressing modernization, proactive management, and digital transformation challenges. While still nascent, its potential to drive innovation in a century-old industry is undeniable.

Image: Jason Bloomberg

Jason Bloomberg is the founder of Intellyx, advising on digital transformation strategies. BMC Helix and BMC Software are Intellyx clients.