AI Agents Transforming Workforce Strategies for the Future

How AI is Reshaping Talent Decisions

AI-powered digital labor, particularly AI agents, is rapidly becoming a reality, disrupting traditional workforce planning. Companies must now focus on securing skills rather than just filling roles, deciding whether humans or digital entities are best suited for specific tasks. This shift has significant implications for HR leaders as they transition to a hybrid human-digital workforce to optimize both routine and complex tasks.

Redefining Workforce Dynamics with AI Agents

85% of organizations have already started implementing AI into their business operations, with 47% leveraging AI for workforce planning and management (KPMG AI Pulse Survey Q1, April 2025).

Unlike ChatGPT tools, AI agents are designed to collaborate directly with humans or operate autonomously. They act independently to achieve goals, whether analyzing data, running processes, or finding information. As AI agents mature, organizations must refine their talent strategies to balance human and digital roles, including upskilling, performance measurement, and workforce planning.

Three Key Implications for Talent Strategy

1. Orchestrate Work Across Human and Digital Labor

Integrating AI agents requires meticulous workforce analysis. Organizations must redefine roles and structures, considering how AI agents interact with people, technology, and leadership.

Companies reported an average 35% increase in productivity after integrating AI agents (KPMG AI Pulse Survey Q1, April 2025).

Adoption strategies should prioritize upskilling, change management, and continuous learning platforms to foster a culture of experimentation and trust.

2. Manage Digital Talent Like Human Talent

AI agents should be treated as team members, with clear roles, responsibilities, and reporting lines. Organizations must onboard, upskill, and measure the performance of digital talent just as they do for humans.

62% of organizations use AI to identify skill gaps and develop targeted upskilling programs (KPMG AI Pulse Survey Q1, April 2025).

Resistance may arise as employees adjust, so robust change management is critical.

3. Embrace Continuous Workforce Planning

In the age of AI, five-year workforce plans are obsolete. Companies must adapt in real time, with continuous feedback loops to address dynamic needs.

69% of companies plan to integrate AI-powered continuous learning platforms within two years (KPMG AI Pulse Survey Q1, April 2025).

AI agents provide real-time insights on productivity, task efficiency, and skill gaps, enabling agile workforce planning.

The Future: Humans and AI Agents Collaborating

Looking ahead, organizations will see:

• AI handling routine tasks while humans focus on strategic and creative efforts.
• Significant productivity gains from automation and real-time insights.
• New business models and optimized operational costs.
• Agility and adaptability as key competitive advantages.

Partnering with KPMG

KPMG helps organizations implement advanced workforce strategies using proprietary tools like the Mystro platform and Workforce Intelligence Engine. Their AI Workforce methodology ensures seamless integration of AI agents into talent management.

77% of executives believe AI will require significant investment in upskilling (KPMG AI Pulse Survey Q1, April 2025).

Learn more about KPMG's AI Workforce solutions.

According to Perceptions of Consulting in the US in 2024, KPMG ranks #1 for quality AI advice and implementation. Read more.