Voxjar

Agent Details

Voxjar is an AI-powered call evaluation platform that transforms how contact centers monitor performance. Born from the frustration of limited call sampling, Voxjar uses advanced language models to automatically evaluate 100% of customer interactions. Our solution eliminates the unfairness of random sampling while providing comprehensive insights that improve agent performance, customer satisfaction, and business outcomes. By combining intuitive scorecard builders with powerful AI technology, Voxjar delivers consistent, objective evaluations at scale—turning what was once a manual, limited process into a comprehensive performance intelligence system.

Key Features

• AI Evaluator
• Complete Call Coverage
• Customizable Scorecards
• Conversation Intelligence
• Performance Trending

Use Cases

• Automated Call Center QA at Scale
• Lead Qualification and Conversion Analysis
• Partner/Channel Program Quality Monitoring
• Customer Service Excellence Tracking
• Multi-Channel Communication Quality

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