Tidio

Agent Details

Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Tidio is the all-in-one helpdesk solution for managing all your customer messages in one place. - Talk to your visitors on live chat – quickly solve problems and sell proactively - Work alongside Lyro, Tidio's AI bot, to automatically solve your customers' questions - Preview carts, check order history, and recommend products directly in chat - Add Tidio to your Shopify store in seconds - Manage customers' requests with a simple ticketing system

Key Features

• Chat
• Hide features
• Real-time messaging
• AI chatbots
• Live chat
• Email chat
• Video calls
• Social media
• File upload
• Multi-language
• Push notifications
• Agent analytics
• Automated responses
• Cart recovery
• Discounts
• FAQs
• Greetings
• Quick replies
• Upsell
• Surveys
• Customizatiom
• Color and font
• Emojis and stickers
• Chat window
• Business hours
• Welcome messages
• Chat buttons
• Tagging
• Chat assignment
• Chat flows
• Agent avatar
• Helpdesk

Use Cases

• Customer feedback collection
• Order and refund processing
• Customer onboarding
• Chatbot marketing
• Lead generation
• 24/7 support
• Internal help desk
• FAQs responses
• Customer engagement
• Voice assistance
• Product recommendations
• Social media engagement
• Order confirmation and tracking
• Medication reminders
• Appointment scheduling
• Patient data collection
• Quick medical assistance
• Mental health care
• Financial advice and insights
• Account analysis
• Expense tracking
• Balance and bill notifications
• Suspicious activity alerts