SARA

Agent Details

Modern Voice is an AI-powered sales roleplay and training platform that helps agents sharpen their phone skills, handle objections, and boost close rates. With persona-based roleplays, real-time feedback, and call scoring, agents can practice against realistic scenarios without risking live leads. The platform integrates with CRMs, auto-dialers, and SMS follow-up systems so sales teams can train and operate in one streamlined workflow. Designed for insurance, mortgage, real estate, and other phone-heavy industries, Modern Voice gives reps the confidence and competence to perform when it matters most.

Key Features

• AI Roleplay Training – Practice live sales calls with realistic AI personas that mimic different customer types.
• Objection Handling – Train against common and tough objections with instant AI responses.
• Call Scoring & Feedback – Get clear, data-driven performance scores and coaching notes after each roleplay.
• Persona Library – Access a range of customer profiles with unique personalities, objections, and buying signals.
• CRM & Dialer Integration – Connect with HubSpot, Twilio, and other tools to train and operate in one workflow.
• Automated SMS & Follow-Up – Simulate and optimize text-based

Use Cases

• New Agent Onboarding – Get rookies production-ready faster by letting them roleplay real calls before talking to live leads.
• Objection Mastery – Train agents to handle price, trust, and coverage pushback until responses become second nature.
• Performance Coaching – Use call scoring and feedback to pinpoint weaknesses and turn average reps into top producers.
• Teamwide Consistency – Standardize scripts, compliance language, and pitch delivery across your sales force.
• Industry-Specific Training – Tailor roleplays for insurance, mortgage, real estate, solar, or any phone-driven vertical.