lyngo

Agent Details

Lyngo is an AI-powered phone answering receptionist built specifically for healthcare clinics. It answers every call 24/7 and handles routine tasks in real time. Unlike generic AI virtual receptionists, Lyngo is designed for health practices (physiotherapy, podiatry, osteopathy, chiropractic, and similar). It delivers enterprise-grade reliability and compliance across UK, AU, NZ, EU and more

Key Features

• • 24/7 Call Answering – No missed calls, even after-hours or weekends.
• • PMS Integration (eg. Cliniko)– Book, reschedule, cancel directly in calendar.
• • Smart Patient Handling – Recognises repeat callers, updates records.
• • FAQs – Instant answers for hours, parking, services.
• • Escalations – Secure message taking or call transfer.
• • Compliance – GDPR, UK/EU, APP compliant.
• • Usage-Based Pricing – Simple base + per-minute billing.
• • Analytics – Logs, transcripts, and insights in portal.

Use Cases

• • GP / Family Medicine – High daily call volumes, repeat patients.
• • Physiotherapy – Frequent bookings & reschedules.
• • Podiatry – Solo/part-time clinics needing after-hours cover.
• • Chiropractic – Steady patient flow, overflow support.
• • Psychology & Counselling – Sensitive, confidential call handling.
• • Osteopathy – Moderate call volume, rescheduling support.
• • Optometry & Audiology – Routine check-ups, FAQ heavy.
• • Dietetics & Allied Health Groups – Shared clinics, standardised reception.