Boost Productivity with Kore.ai and Amazon Q Business Integration

By AWS Team | September 29, 2025

Organizations grappling with sprawling enterprise data systems now have a powerful solution to boost productivity. A new integration between Kore.ai's AI for Work platform and Amazon Q Business enables employees to search across multiple systems while executing complex workflows through conversational AI.

The Productivity Challenge

• Employees waste approximately 30% of their time searching for information (IDC study)
• Data resides in silos across numerous enterprise applications
• Manual processes slow down critical business operations

Solution Benefits

The combined solution offers:

• Enhanced search: Access to 90+ enterprise connectors plus Amazon Q's vector search
• Agentic workflows: Automate multi-step processes from search to action
• Security: End-to-end encryption and document-level access controls
• Cost savings: Reduce operational overhead through automation

How It Works

The integration architecture:

1. AI for Work's orchestrator routes queries between Kore.ai retrievers and Amazon Q index
2. Secure cross-account API calls maintain strict access controls
3. Users build personalized workflows executable through single queries

Implementation Options

Enterprises can configure Amazon Q Business in two ways:

1. As primary knowledge source: Acts as fallback search layer
2. As search agent: Works alongside existing search infrastructure

Use Cases

The solution transforms business processes including:

• Automated roadmap generation from feature requests