Serco Accelerates Integration with Boomi AI Cutting Documentation Time

Sydney, September 29, 2025 - Global public services provider Serco has achieved dramatic efficiency gains in its Asia Pacific operations by deploying Boomi's AI-powered integration tools, cutting documentation time by up to 80%.

Key Achievements:

• 40-60 hour integration documentation process reduced to 6-12 hours
• Boomi Scribe cuts technical documentation time from 2-3 hours to 10-15 minutes
• Boomi DesignGen improves cross-team communication through visualizations

Strategic Implementation:

After discovering Boomi's AI capabilities at the 2024 Boomi World Tour Sydney, Serco APAC rapidly deployed:

1. Boomi Managed Cloud Service (MCS) for integration workloads
2. AI agents included in their existing Enterprise Platform license
3. Plans to activate Boomi Event Streams for real-time data flows

"We've reframed what's possible with integration," said Kiran Narayan, Serco's Director of Products and Digital Capabilities. "Business users can now create first-draft integrations within our governed framework."

Future Roadmap:

• Expanding use of Boomi Agentstudio
• Enhancing data quality through Boomi DataHub and API Management
• Empowering non-technical staff to build foundational integrations

"This represents the future of integration: low-code, AI-enabled, and business-empowered," commented David Irecki, Boomi's APJ CTO.

Additional Resources:

• Boomi Customers
• Full Press Release

Media Contact:
Jasmine Ee
Head of Influencer Relations, APJ
Email