Quack Raises 7M Seed Funding for AI Powered Customer Support Platform
Quack secured 7 million in seed funding led by Hanaco Ventures and Storytime Capital to expand its proactive AI platform for customer support teams across the US.
Quack, a startup specializing in AI-driven customer support solutions, has closed a $7 million seed financing round. The funding was led by Hanaco Ventures and Storytime Capital, with participation from Fusion VC, Savyon Ventures, Seed IL, and private backers including WalkMe CEO Dan Adika.
The Problem: Reactive Support Struggles
Many growing businesses face challenges in scaling customer service without escalating costs or frustrating users. Traditional support systems and basic chatbots only react to incoming requests, leaving underlying issues unresolved. This reactive approach forces human teams to handle both routine tickets and complex cases, often leading to customer dissatisfaction and stalled growth.
Quack’s Solution: Proactive AI Agents
Quack’s platform deploys AI agents that anticipate and resolve common support issues before they reach a helpdesk. These digital workers monitor product and user signals across any CRM, identifying friction points early and taking corrective actions automatically. By handling up to 80% of routine inquiries, Quack’s agents free human specialists to focus on high-value interactions.
Key Features of Quack’s Platform:
- CRM-agnostic operating system: Allows customer experience managers to train AI agents on specific topics, mirroring the onboarding of new support hires.
- Contextual knowledge capture: Ensures AI responses remain accurate and tailored to individual customers.
- Built-in quality controls: Tracks every interaction (AI or human) to refine performance and maintain reliability.
Adoption by High-Growth Brands
Quack’s platform is already being used by companies like Artlist, Yotpo, WalkMe, and Hologram. These brands have integrated Quack’s proactive AI agents into their workflows, resulting in:
- Reduced ticket volumes
- Lower operational costs
- Improved customer satisfaction
By transforming support from a cost center to a growth engine, these organizations can scale rapidly without compromising customer experience.
Funding Utilization
The new capital will be used to:
- Accelerate Quack’s U.S. go-to-market strategy
- Expand sales and engineering teams
- Enhance the capabilities of its
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About the Author
Michael Rodriguez
AI Technology Journalist
Veteran technology journalist with 12 years of focus on AI industry reporting. Former AI section editor at TechCrunch, now freelance writer contributing in-depth AI industry analysis to renowned media outlets like Wired and The Verge. Has keen insights into AI startups and emerging technology trends.