GSA and ServiceNow Partner to Modernize Government with AI
GSA and ServiceNow announce a OneGov deal to enhance federal workflow efficiencies and cost savings through AI-driven modernization.
September 03, 2025 — The U.S. General Services Administration (GSA) has announced a groundbreaking OneGov agreement with ServiceNow to modernize federal operations using AI. The deal is projected to boost workflow efficiencies by up to 30% and deliver significant cost savings to the federal government.
Key Highlights of the Agreement
- Discounts: Federal agencies can access ServiceNow’s AI Platform at pre-negotiated discounts of up to 70% off list prices for ITSM Pro and Pro Plus bundles, and 40% off standalone ITSM Pro upgrades.
- AI Platform: ServiceNow’s AI-native platform offers intelligent automation across IT, security, HR, and citizen services, enabling faster modernization and streamlined operations.
- Agentic AI: The platform includes AI agents that reduce duplicative work, improve incident resolution times, and enhance service delivery.
Statements from Key Leaders
- Michael Rigas, GSA Acting Administrator: "The Trump Administration is committed to leveraging AI to transform government operations and enhance citizen services."
- Bill McDermott, ServiceNow CEO: "Our AI platform will help every federal agency consolidate the past, strengthen security, and deliver better outcomes for the American people."
Supporting Federal Initiatives
The agreement aligns with President Trump’s Executive Order on procurement consolidation and GSA’s OneGov Strategy. It also supports the White House’s America’s AI Action Plan.
For more details, visit the OneGov website.
About GSA
GSA provides centralized procurement and shared services for the federal government, managing over $110 billion in federal contracts. Learn more at GSA.gov.
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About the Author
Dr. Sarah Chen
AI Research Expert
A seasoned AI expert with 15 years of research experience, formerly worked at Stanford AI Lab for 8 years, specializing in machine learning and natural language processing. Currently serves as technical advisor for multiple AI companies and regularly contributes AI technology analysis articles to authoritative media like MIT Technology Review.