AI Agents Reshaping Legal Work Insights from Salesforce
Edward Britan of Salesforce discusses AI's impact on legal work privacy and governance with Hogan Lovells host Leo von Gerlach highlighting trust building through AI governance and data quality
In a recent episode of The Influencers podcast, Edward Britan, Senior Vice President at Salesforce, shared insights on how AI agents are transforming the legal landscape. The conversation, hosted by Hogan Lovells' Leo von Gerlach, covered critical topics including privacy, governance, and the evolving role of legal teams in an AI-driven world.
Building Trust Through AI Governance
Britan emphasized Salesforce's approach to building customer trust through:
- Rigorous AI governance processes
- Close collaboration with regulators
- Focus on high-quality data management
Practical Advice for In-House Counsel
The discussion provided actionable insights for legal professionals:
- Establishing effective AI guardrails
- Integrating AI into compliance programs
- Preparing teams for human-AI collaboration
About the Organizations
- Salesforce: The leading CRM platform combining AI, data, and Customer 360 apps
- Hogan Lovells: Global law firm offering digital transformation guidance across 2800 lawyers on six continents
Listen to the full episode here
The podcast takeaways highlight the growing intersection of AI and legal work, offering a roadmap for organizations navigating this transformation.
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About the Author
Dr. Sarah Chen
AI Research Expert
A seasoned AI expert with 15 years of research experience, formerly worked at Stanford AI Lab for 8 years, specializing in machine learning and natural language processing. Currently serves as technical advisor for multiple AI companies and regularly contributes AI technology analysis articles to authoritative media like MIT Technology Review.