Top 10 Tools for Newark Customer Service Teams in 2025
Discover the top 10 AI tools for Newark customer service professionals in 2025, featuring Kommunicate, Zendesk, Ada, and more, with details on features, pricing, and use cases.
Newark's customer service teams are turning to AI tools to handle the city's growing and diverse population, projected to reach 325,592 by 2025. With a median age of 34.8 and a median household income of $48,416, the demand for fast, multilingual, and equity-sensitive support is rising. AI tools can automate 60–80% of routine queries, reduce average handle time (AHT), and boost customer satisfaction (CSAT).
Methodology
The selection of these tools was based on AI automation, omnichannel routing, multilingual support, ease of onboarding, and cost-effectiveness. Each tool was validated against measurable outcomes, such as a 27% CSAT lift and a 56-second AHT drop.
Top 10 AI Tools
- Kommunicate: A no-code platform for multilingual support, resolving over 80% of queries. Kommunicate AI customer support platform
- Zendesk: A full help desk with AI automations, reducing reply times by 61%. Zendesk ticketing system overview
- Intercom: Custom bots and product tours, automating 59% of queries. Intercom's guide to building Custom Bots
- Ada: Enterprise conversational AI with multilingual support. Ada multilingual overview
- Gorgias: eCommerce-focused AI helpdesk, resolving 60% of inquiries. Gorgias Shopify integration
- Help Scout: Shared inbox with Beacon chatbot, included in all plans. Help Scout shared inbox features
- Tidio: Live chat + AI chatbot Lyro, automating 67% of routine questions. Tidio live chat overview
- Zoho Desk: Zia AI assistant for ticket summarization and sentiment analysis. Zoho Desk Zia overview
- Kustomer: Omnichannel CRM with AI routing, increasing team capacity by 30%. Kustomer IQ agent features
- Atera: IT/MSP-focused platform, handling 40% of routine tasks. Atera's all-in-one platform
Conclusion
Newark teams should start with short, low-risk pilots to measure CSAT and AHT improvements before full adoption. Practical upskilling, like Nucamp's 15-week AI Essentials for Work, is recommended to ensure successful implementation. Nucamp AI Essentials for Work bootcamp registration
"AI tools we tested cut repetitive work and let our team focus on high-empathy cases." - Local Newark support manager
Related News
AI Customer Service Agents Surge 22X in Adoption Since January
Salesforce reports a 2,199% growth in AI agent use for customer service, with 94% of customers preferring AI interactions.
Fortune 500 firms will keep human agents despite AI rise
Gartner predicts Fortune 500 companies won’t fully replace human customer service agents with AI by 2028, citing complex issues requiring human touch.
About the Author
Dr. Lisa Kim
AI Ethics Researcher
Leading expert in AI ethics and responsible AI development with 13 years of research experience. Former member of Microsoft AI Ethics Committee, now provides consulting for multiple international AI governance organizations. Regularly contributes AI ethics articles to top-tier journals like Nature and Science.