Workato Launches AI Research Lab to Develop Autonomous Enterprise Agents
Workato has established an AI Research Lab in San Francisco to develop autonomous enterprise agents, integrating advanced AI research into its platform to enhance customer experiences.
Workato, a leading automation platform, has announced the creation of the Workato AI Research Lab in San Francisco. The lab is focused on developing autonomous enterprise agents designed to transform business operations by integrating advanced AI research into Workato's platform.
Key Initiatives and Leadership
- Vijay Tella, CEO of Workato, emphasized the lab's mission to deploy agents at the core of operations, moving beyond AI hype to deliver tangible business impact. "We're deploying agents at the core — taking on real work, showing up in org charts, and transforming how companies operate," Tella stated.
- Adam Seligman, appointed as Chief Technology Officer and General Manager for AI Incubation, will lead the lab's efforts to build tools for creating autonomous, precise, and accountable agents.
- Yasser Shaaban, Vice President of AI Research, will address challenges in agent reliability, skill orchestration, and real-world adaptability.
Technological Focus
The lab's research will center on:
- Synthetic evaluation techniques
- Automated reinforcement learning
- Customer-specific models
Strategic Acquisition and Collaborations
Workato has acquired xmad.ai, a pioneer in AI research, to accelerate its AI roadmap. xmad.ai's breakthroughs include:
- DFLOAT11, a numerical format reducing GPU memory usage by 30% and cutting inference costs by up to 50%.
- A no-code fine-tuning pipeline for open-weight models.
Dr. Anshu Shrivastava has been named Chief AI Advisor to guide the lab's research direction.
Early Deployments and Industry Engagement
The lab is already collaborating with:
- A major healthcare insurer
- A global e-commerce company
- A B2B SaaS provider
Workato plans to host events like meetups, technical workshops, and hackdays to foster innovation. The company will showcase its AI advancements at the WOW 2025 conference later this month.
Vision for the Future
Seligman highlighted the lab's goal: "Our job is to build elite agents that enterprises can trust with real work — agents that are not just smart, but dependable, auditable, and deeply contextualized."
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Dr. Lisa Kim
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Leading expert in AI ethics and responsible AI development with 13 years of research experience. Former member of Microsoft AI Ethics Committee, now provides consulting for multiple international AI governance organizations. Regularly contributes AI ethics articles to top-tier journals like Nature and Science.