AI Agents Transform IT Operations and Boost Efficiency

Key Takeaways:

• AI agents are reshaping IT by automating up to 50% of routine tasks, allowing teams to focus on innovation.
• Companies using AI agents report faster delivery times, reduced errors, and improved decision-making.
• Successful implementation requires clear metrics, high-impact workflow identification, and alignment of tech and talent.

The New IT Operating Model

AI agents are transforming IT departments by taking over repetitive tasks such as debugging code, monitoring logs, and organizing data. According to PwC's 2025 AI Agent Survey, 53% of U.S. businesses are already deploying AI agents in IT and cybersecurity. These agents not only automate tasks but also learn and improve over time, enabling smaller, more efficient teams to deliver higher-value work.

Measuring Impact

To maximize the benefits of AI agents, CIOs must establish baseline metrics such as cycle times, service levels, and operating expenses. PwC's analysis shows that AI agents can reduce software development cycle times by up to 60% and cut errors by half. For example, a major retailer achieved these results by integrating AI agents into their development process, where agents handled tasks like cloning repositories and running basic tests.

Strategic Deployment

The article highlights the importance of multi-agent orchestration, where "manager" agents delegate tasks to specialized agents. Tools like PwC’s Agent OS provide centralized control, governance, and planning for these workflows. This approach flattens traditional IT structures, creating leaner teams focused on strategy and innovation.

CIO Action Plan

1. Identify Pain Points: Start with high-impact workflows where AI agents can deliver quick ROI.
2. Communicate the Vision: Ensure company-wide understanding of the shift to hybrid human-agent teams.
3. Reorganize Teams: Transition to smaller, agent-augmented teams for greater efficiency.
4. Embed Trust: Implement responsible AI practices and governance frameworks.

For more insights, explore PwC's AI and the Future of Work.