Avaamo Launches Prebuilt AI Agents for Customer Experience
Avaamo introduces CX Agents with specialized capabilities for service, ordering, and billing, expanding its AI-driven digital workforce solutions.
Avaamo, a leader in agentic AI, has unveiled five new CX Agents designed to streamline customer experience tasks. The agents, now available, specialize in:
- Tech support
- Order management (e.g., "Manish" for tracking and returns)
- Billing and financial services
- Sales and product expertise
- Booking and scheduling
Building on Previous Releases
This follows Avaamo's earlier launches:
- Workplace Agents (April 2025): Faith (IT), Grace (HR), Grant (procurement), James (hiring)
- Healthcare Agents (March 2025): Ava (scheduling), Aaron (payments), Amber (benefits), Alex (lab reports)
The Avaamo Agentic Platform
All agents run on the Avaamo Agentic Platform, which includes:
- Prebuilt prompts and low/no-code Agent Studio
- Connectors to structured/unstructured data
- Integrations with ServiceNow, Salesforce, SAP, Microsoft, and others
- Orchestrator for multi-agent coordination
- Trust architecture for data security
Industry Context
CEO Ram Menon positions this as turning "labor into software," aligning with trends like:
- Salesforce's "digital labor"
- ServiceNow's "digital workforce"
Cross-platform agent collaboration remains a challenge, with emerging solutions like:
Author: Matt Vartabedian, Senior Editor at No Jitter
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About the Author
David Chen
AI Startup Analyst
Senior analyst focusing on AI startup ecosystem with 11 years of venture capital and startup analysis experience. Former member of Sequoia Capital AI investment team, now independent analyst writing AI startup and investment analysis articles for Forbes, Harvard Business Review and other publications.