Airship Launches AI Agents to Enhance Customer Experience Automation

SAN FRANCISCO — Airship, a leader in no-code native mobile experiences, has launched Airship AI Agents, a suite of task-specialized intelligent agents designed to automate and optimize the entire customer experience. These agents enable brands to create, test, and optimize cross-channel messaging and app/website experiences at unprecedented speed and scale.

Airship AI Agents work independently or in tandem to create, test, and optimize cross-channel messages and app and web experiences to achieve specific business goals.

Key Features of Airship AI Agents

• Scene AI Agent: Instantly creates branded, interactive app and web experiences like onboarding flows and surveys.
• Experimentation AI Agent: Automates multivariate testing to optimize messaging and experiences for conversion goals.
• Recommendation AI Agent: Provides prescriptive next-steps to scale performance based on data insights.
• Accessibility AI Agent: Ensures compliance with accessibility standards like the EU Accessibility Act.

Benefits for Brands

• Speed and Efficiency: Automates manual processes, allowing teams to focus on strategy.
• Personalization: Enhances engagement through hyper-personalized experiences.
• Compliance: Mitigates legal and financial risks with proactive accessibility checks.

Industry Perspective

Mike Herrick, CTO of Airship, emphasized the need for a system that not only creates experiences but continuously optimizes them. "Our AI Agents close the loop between testing, learning, and action at a speed and scale that was previously impossible," he said.

Forrester Research highlights the importance of human oversight in AI agents, noting their potential to supercharge insights-driven marketing when guided by quality first-party data.

About Airship

Airship powers cross-channel customer experiences for global brands like Alaska Airlines, BBC, and The Home Depot. Its no-code, AI-powered platform helps teams drive revenue growth and customer loyalty through personalized interactions.

For more information, visit Airship.

Source: Business Wire