Airship Launches AI Agents to Enhance Customer Experience Automation
Airship introduces AI Agents to automate and optimize cross-channel customer experiences, helping brands deliver personalized interactions faster and more efficiently.
SAN FRANCISCO — Airship, a leader in no-code native mobile experiences, has launched Airship AI Agents, a suite of task-specialized intelligent agents designed to automate and optimize the entire customer experience. These agents enable brands to create, test, and optimize cross-channel messaging and app/website experiences at unprecedented speed and scale.
Airship AI Agents work independently or in tandem to create, test, and optimize cross-channel messages and app and web experiences to achieve specific business goals.
Key Features of Airship AI Agents
- Scene AI Agent: Instantly creates branded, interactive app and web experiences like onboarding flows and surveys.
- Experimentation AI Agent: Automates multivariate testing to optimize messaging and experiences for conversion goals.
- Recommendation AI Agent: Provides prescriptive next-steps to scale performance based on data insights.
- Accessibility AI Agent: Ensures compliance with accessibility standards like the EU Accessibility Act.
Benefits for Brands
- Speed and Efficiency: Automates manual processes, allowing teams to focus on strategy.
- Personalization: Enhances engagement through hyper-personalized experiences.
- Compliance: Mitigates legal and financial risks with proactive accessibility checks.
Industry Perspective
Mike Herrick, CTO of Airship, emphasized the need for a system that not only creates experiences but continuously optimizes them. "Our AI Agents close the loop between testing, learning, and action at a speed and scale that was previously impossible," he said.
Forrester Research highlights the importance of human oversight in AI agents, noting their potential to supercharge insights-driven marketing when guided by quality first-party data.
About Airship
Airship powers cross-channel customer experiences for global brands like Alaska Airlines, BBC, and The Home Depot. Its no-code, AI-powered platform helps teams drive revenue growth and customer loyalty through personalized interactions.
For more information, visit Airship.
Source: Business Wire
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About the Author
David Chen
AI Startup Analyst
Senior analyst focusing on AI startup ecosystem with 11 years of venture capital and startup analysis experience. Former member of Sequoia Capital AI investment team, now independent analyst writing AI startup and investment analysis articles for Forbes, Harvard Business Review and other publications.