RingCentral Debuts AI Receptionist to Automate Business Calls
RingCentral introduces a generative AI phone agent to streamline front-office operations for over 2000 organizations across multiple industries.
Business communications provider RingCentral has announced the general availability of its AI Receptionist (AIR) on June 30. The generative AI-powered phone agent is designed to automate customer calls, answer questions, and route callers efficiently. Already adopted by over 2,000 organizations in sectors like healthcare, construction, real estate, and finance, the technology aims to turn call handling from a cost center into a revenue opportunity.
Key Features of RingCentral's AI Receptionist
- Instant Activation: No IT support needed—activates in minutes by scanning a company’s website.
- Custom Voice Options: Offers selectable greetings and voice personas to match brand identity.
- Intelligent Transfers: Routes calls by name or context, including external number transfers.
- SMS Messaging: Automates appointment confirmations and link sharing.
- HIPAA Compliance: Ensures healthcare data protection standards are met.
- Multi-Language Support: Beta Spanish mode with mid-call language switching.
Industry Impact
AI is rapidly reshaping contact centers from cost centers to strategic assets, with 45% of CCaaS executives increasing AI investments post-ChatGPT’s rise. RingCentral’s solution aligns with this trend, offering:
- 24/7 Availability: Reduces missed opportunities.
- Analytics: Tracks resolution rates and identifies common queries.
- Spam Blocking: Filters unwanted calls automatically.
Kira Makagon, RingCentral’s president and COO, describes the AI Receptionist as a "trainable, always-on Voice AI Agent that adapts to business nuances."
Market Context
RingCentral, a leader in cloud-based communications, competes with UCaaS providers and traditional telecom firms. Its portfolio includes:
- Unified Communications (UCaaS)
- Contact Center Solutions
- Team Messaging
The company targets IT leaders in industries like healthcare, education, and finance, emphasizing scalability and remote-work support.
For more details, visit RingCentral’s press release.
Related Article: Balancing Agentic AI Autonomy in Contact Centers
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About the Author
Dr. Emily Wang
AI Product Strategy Expert
Former Google AI Product Manager with 10 years of experience in AI product development and strategy formulation. Led multiple successful AI products from 0 to 1 development process, now provides product strategy consulting for AI startups while writing AI product analysis articles for various tech media outlets.