Jack Henry Partners with boost.ai to Enhance Banking AI Solutions

boost.ai, a leading developer of AI agents for regulated enterprises, has announced a strategic collaboration with Jack Henry to deploy secure, enterprise-grade conversational AI across Jack Henry's extensive network of financial institutions in the U.S. Jack Henry, a trusted technology solutions and payment processing provider for approximately 7,500 banks and credit unions, selected boost.ai for its industry-leading security standards and proven track record in delivering scalable AI solutions.

Addressing Regulatory and Customer Service Challenges

Financial institutions are under increasing pressure to provide fast, always-on service while maintaining strict regulatory compliance. Jack Henry faces the additional challenge of scaling these solutions across thousands of use cases. By implementing boost.ai's AI agents, Jack Henry aims to automate repetitive tasks such as user authentication, freeing up human agents to focus on more complex inquiries.

Key Benefits of the Partnership

• Automation of Common Inquiries: The initial rollout will focus on automating responses to the five most common client inquiries, which account for nearly 32% of total call volume. This is expected to save 4,500 hours monthly.
• Enhanced Customer Experience: The AI agents will provide 24/7 self-service capabilities while ensuring full compliance with regulatory requirements.
• Future Expansion: Jack Henry plans to expand the partnership to include boost.ai's agent assist capabilities, further improving customer service efficiency.

Industry Leaders Weigh In

Jerry Haywood, CEO of boost.ai, highlighted the significance of the partnership: "Jack Henry’s decision to work with boost.ai reflects a significant shift in the U.S. AI market. They have placed their confidence in us to deliver AI agents that are both powerful and compliant."

Mark Hampton, Managing Director of Jack Henry's Customer Success Group, emphasized the company's commitment to safe and effective technology: "boost.ai brings both the regulatory discipline and real-world experience we need. Their existing success stories mirror the challenges of our clients."

Conclusion

This collaboration marks a significant step forward in the adoption of AI within the banking sector, combining boost.ai's expertise in conversational AI with Jack Henry's extensive network. The partnership is poised to transform customer service in the financial industry, setting a new standard for compliance and efficiency.

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