Salesforce Aims for Billion AI Agents by 2025 to Automate Half of Work

By Coin World | Saturday, Jun 28, 2025 4:46 am ET | 1min read

Salesforce, a leading customer relationship management (CRM) platform, has announced an ambitious goal to deploy one billion AI agents by the end of 2025. CEO Marc Benioff revealed that generative AI currently handles up to 50% of the company's work, underscoring Salesforce's commitment to leveraging advanced technologies for enhanced efficiency and service delivery.

Key Highlights:

• Billion AI Agents: Salesforce's plan to deploy a billion AI agents marks a significant shift in integrating AI into its ecosystem. These agents will manage tasks ranging from customer support and data analysis to personalized marketing strategies.
• Automation Benefits: By automating these processes, Salesforce aims to provide more efficient solutions to clients, driving growth and innovation in the CRM industry.
• Industry Trend: Benioff's announcement reflects a broader trend in the tech sector, where companies are increasingly investing in AI to stay competitive. Salesforce's move positions it as a leader in AI adoption within the CRM space.
• Human-AI Collaboration: With AI handling half of the work, human resources can focus on strategic and creative tasks, fostering a more innovative work environment.

Implications:

Salesforce's initiative highlights the transformative potential of AI in business operations. The company's vision of a future where technology and human expertise collaborate sets new benchmarks for efficiency and innovation in the CRM industry.

For more details, visit Salesforce.

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