Agora and WIZ.AI Launch Enterprise AI Agent Solutions for Call Centers
Agora and WIZ.AI partner to deliver multilingual AI agent solutions for call centers, enhancing customer service with contextual understanding and real-time engagement.
Agora, Inc. (NASDAQ: API), a global leader in real-time engagement and conversational AI technology, has announced a partnership with WIZ.AI, a leading provider of AI agents, to bring enterprise-grade AI agent solutions to the market. The collaboration aims to power call centers with multilingual support and contextual understanding, offering human-like service at scale.
Key Highlights of the Partnership
- Inbound Customer Service: Enterprise-grade AI agents with local language support and contextual understanding, accessible via voice and video channels.
- Outbound Campaigns: AI-driven outbound communication to boost customer activation, renewal, and retention.
- QA & Analytics: Real-time monitoring, agent performance scoring, and conversational quality control.
- AI Training & E-Learning: Virtual trainers designed to onboard staff and deliver consistent, on-demand microlearning.
Quotes from Leadership
- Tony Zhao, CEO and Co-founder of Agora: "This partnership underscores our commitment to enabling enterprises with intelligent, scalable, and multilingual AI agent solutions. Together, WIZ.AI and Agora aim to push the boundaries of real-time, emotionally intelligent, and high-availability AI communications globally."
- Jennifer Zhang, President and Co-founder of WIZ.AI: "Agora’s ultra-low latency infrastructure and optimizations for AI conversation flow are the perfect match for our advanced AI agents. Together, we enable multilingual AI agents that can speak naturally and provide enterprise-level service at global scale."
Agora’s Conversational AI Solutions
Agora’s Conversational AI Engine enables developers to build lifelike, real-time voice agents using any LLM. Powered by Agora’s powerful real-time communication (RTC) infrastructure, these agents can converse more naturally with ultra-low latency responses and intelligent interruption handling—even under poor network conditions and in noisy environments.
About the Companies
- Agora: Headquartered in Santa Clara, CA, Agora is the global leader in real-time engagement, trusted by over 1,700 leading organizations worldwide. Learn more.
- WIZ.AI: A rapidly growing Voice AI company headquartered in Singapore, empowering enterprises to automate and personalize customer engagement. Learn more.
This partnership marks a significant step forward in the evolution of AI-driven customer service, combining Agora’s cutting-edge technology with WIZ.AI’s industry expertise to deliver scalable, multilingual solutions for enterprises worldwide.
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About the Author
Alex Thompson
AI Technology Editor
Senior technology editor specializing in AI and machine learning content creation for 8 years. Former technical editor at AI Magazine, now provides technical documentation and content strategy services for multiple AI companies. Excels at transforming complex AI technical concepts into accessible content.