LogoAgentHunter
  • Submit
  • Industries
  • Categories
  • Agency
Logo
LogoAgentHunter

Discover, Compare, and Leverage the Best AI Agents

Featured On

Featured on yo.directory
yo.directory
Featured on yo.directory
Featured on Startup Fame
Startup Fame
Featured on Startup Fame
AIStage
Listed on AIStage
Sprunkid
Featured on Sprunkid
Featured on Twelve Tools
Twelve Tools
Featured on Twelve Tools
Listed on Turbo0
Turbo0
Listed on Turbo0
Featured on Product Hunt
Product Hunt
Featured on Product Hunt
Game Sprunki
Featured on Game Sprunki
AI Toolz Dir
Featured on AI Toolz Dir
Featured on Microlaunch
Microlaunch
Featured on Microlaunch
Featured on Fazier
Fazier
Featured on Fazier
Featured on Techbase Directory
Techbase Directory
Featured on Techbase Directory
backlinkdirs
Featured on Backlink Dirs
Featured on SideProjectors
SideProjectors
Featured on SideProjectors
Submit AI Tools
Featured on Submit AI Tools
AI Hunt
Featured on AI Hunt
Featured on Dang.ai
Dang.ai
Featured on Dang.ai
Featured on AI Finder
AI Finder
Featured on AI Finder
Featured on LaunchIgniter
LaunchIgniter
Featured on LaunchIgniter
Imglab
Featured on Imglab
AI138
Featured on AI138
600.tools
Featured on 600.tools
Featured Tool
Featured on Featured Tool
Dirs.cc
Featured on Dirs.cc
Ant Directory
Featured on Ant Directory
Featured on MagicBox.tools
MagicBox.tools
Featured on MagicBox.tools
Featured on Code.market
Code.market
Featured on Code.market
Featured on LaunchBoard
LaunchBoard
Featured on LaunchBoard
Genify
Featured on Genify
Copyright © 2025 All Rights Reserved.
Product
  • AI Agents Directory
  • AI Agent Glossary
  • Industries
  • Categories
Resources
  • AI Agentic Workflows
  • Blog
  • News
  • Submit
  • Coummunity
  • Ebooks
Company
  • About Us
  • Privacy Policy
  • Terms of Service
  • Sitemap
Friend Links
  • AI Music API
  • ImaginePro AI
  • Dog Names
  • Readdit Analytics
Back to News List

How GenAI is Transforming Telecom Operations and Customer Service

June 16, 2025•Ranganath Taware•Original Link•2 minutes
Telecom
GenAI
CustomerService

The telecom industry is leveraging generative AI to streamline operations, enhance customer service, and modernize legacy systems. Tools like GitHub Copilot and Google Gemini are driving efficiency and innovation.

Generative AI (GenAI) is making significant strides in the telecom industry, transforming everything from operational support systems (OSS/BSS) to customer service. Telecom operators, burdened by legacy systems and high customer expectations, are turning to AI tools like GitHub Copilot and Google Gemini to streamline workflows and improve efficiency.

Automating OSS/BSS with GenAI

OSS and BSS systems are the backbone of telecom providers, yet they often suffer from outdated documentation and technical debt. Tools like GitHub Copilot are changing this dynamic. A case study by Harness found that developers using Copilot saw a 10.6% increase in pull requests and a 2.4% reduction in cycle time. This enables engineers to:

  • Refactor legacy modules for billing and network provisioning
  • Draft compliant configuration templates
  • Modernize outdated documentation

Similarly, Windserf (Codeium) offers AI-powered code suggestions, promising to accelerate development in network operations.

Enhancing Customer Service with AI

Customer support is another area where GenAI is making an impact. Google's Customer Engagement Suite (CES) has been implemented by AT&T to:

  • Drive self-service through conversational AI
  • Free up human agents for high-value tasks
  • Strengthen analytical capabilities

Verizon has also adopted Google Gemini, trained on 15,000 internal documents, resulting in a 40% sales increase through its customer service team, as reported by Reuters.

Building a Stable AI Infrastructure

Telecom operators are cautious about deploying GenAI due to risks like system outages. Microsoft advocates for a cloud-native, API-first approach to ensure safe AI adoption. Key strategies include:

  • Containerizing GenAI tools for controlled deployment
  • Using API gateways to validate requests
  • Embedding AI in CI/CD pipelines with rollback policies

Proven Results

Several case studies highlight the tangible benefits of GenAI in telecom:

  • GitHub Copilot: 10.6% increase in pull requests (Harness study)
  • Verizon x Google Gemini: 40% sales boost (Reuters)
  • TIM x Google Cloud: 20% efficiency gain (Google blog)

The Future of Telecom

GenAI is no longer experimental—it’s a competitive advantage. Telecom providers that embrace AI are seeing faster problem-solving, improved customer experiences, and streamlined operations. The challenge now is scaling AI responsibly and preparing organizations for the next wave of innovation.

Capgemini Image

Related News

August 17, 2025•Ludo Fourrage

Top AI Customer Service Tools for Columbia SC Teams in 2025

Explore the best AI tools for customer service teams in Columbia, SC in 2025, featuring Zendesk, Salesforce, and more, with tips on compliance and ROI.

CustomerService
AITools
ColumbiaSC
August 15, 2025•Help Net Security

Shadow AI surge raises security risks as employees build custom apps

Enterprise GenAI platform usage grows 50% as employees create custom AI tools, but shadow AI adoption increases security vulnerabilities.

GenAI
ShadowAI
Cybersecurity

About the Author

David Chen

David Chen

AI Startup Analyst

Senior analyst focusing on AI startup ecosystem with 11 years of venture capital and startup analysis experience. Former member of Sequoia Capital AI investment team, now independent analyst writing AI startup and investment analysis articles for Forbes, Harvard Business Review and other publications.

Expertise

Startup Analysis
Venture Capital
Market Research
Business Models
Experience
11 years
Publications
200+
Credentials
2
LinkedInTwitter

Agent Newsletter

Get Agentic Newsletter Today

Subscribe to our newsletter for the latest news and updates