AI Agents Revolutionize Work with Advanced Reasoning Capabilities

Artificial intelligence (AI) agents, also known as reasoning machines, are set to become a cornerstone of organizational technology ecosystems, driving innovation and capability. These advanced systems have evolved from basic rule-based frameworks to sophisticated tools capable of complex reasoning, learning, and real-time adaptation.

From Execution to Reasoning

Early AI systems were limited to predefined tasks, such as playing chess or solving equations, operating within strict rules without the ability to learn. Today, machine learning and natural language understanding enable AI agents to process complex problems, mirroring human cognitive processes. These agents can now collaborate in multi-agent systems, resembling human team dynamics.

Key Applications of AI Agents

AI agents are transforming various domains, including:

• IT Helpdesk: Efficiently resolving technical issues to reduce downtime.
• Project Tracking: Monitoring budgets, timelines, and resources for better management.
• Employee Self-Service: Simplifying HR processes like leave requests.
• Budget Management: Reviewing purchase orders and financial plans.
• Software Testing: Creating test data and identifying errors to improve quality.

KPMG’s Generative AI Maturity Pathway

KPMG Australia has developed a structured roadmap to help organizations harness AI potential. The Generative AI Maturity Pathway consists of five stages:

1. Explore: Testing public large language models (LLMs) to identify use cases.
2. Experiment: Refining AI strategy through prototyping with tools like OpenAI and Gemini.
3. Foundation: Developing production applications with a focus on accuracy and security.
4. Scale: Embedding AI into core business processes for innovation and efficiency.
5. Optimize: Achieving high accuracy and scalability across diverse use cases.

FAQs

• What is Agentic AI? Agentic AI uses multiple AI services to reason, plan, and learn autonomously.

• How does Agentic AI differ from Generative AI? Generative AI creates new content, while Agentic AI makes decisions to achieve goals.