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AI Agents Revolutionize Work with Advanced Reasoning Capabilities

June 10, 2025•Dhawal Jaggi, John Draper, John Munnelly, Jessica Wyndham•Original Link•2 minutes
ArtificialIntelligence
MachineLearning
DigitalTransformation

AI agents with reasoning abilities are transforming workplaces by enhancing efficiency and decision-making across industries.

Artificial intelligence (AI) agents, also known as reasoning machines, are set to become a cornerstone of organizational technology ecosystems, driving innovation and capability. These advanced systems have evolved from basic rule-based frameworks to sophisticated tools capable of complex reasoning, learning, and real-time adaptation.

From Execution to Reasoning

Early AI systems were limited to predefined tasks, such as playing chess or solving equations, operating within strict rules without the ability to learn. Today, machine learning and natural language understanding enable AI agents to process complex problems, mirroring human cognitive processes. These agents can now collaborate in multi-agent systems, resembling human team dynamics.

Key Applications of AI Agents

AI agents are transforming various domains, including:

  • IT Helpdesk: Efficiently resolving technical issues to reduce downtime.
  • Project Tracking: Monitoring budgets, timelines, and resources for better management.
  • Employee Self-Service: Simplifying HR processes like leave requests.
  • Budget Management: Reviewing purchase orders and financial plans.
  • Software Testing: Creating test data and identifying errors to improve quality.

AI Spark Pen Dark Blue

KPMG’s Generative AI Maturity Pathway

KPMG Australia has developed a structured roadmap to help organizations harness AI potential. The Generative AI Maturity Pathway consists of five stages:

  1. Explore: Testing public large language models (LLMs) to identify use cases.
  2. Experiment: Refining AI strategy through prototyping with tools like OpenAI and Gemini.
  3. Foundation: Developing production applications with a focus on accuracy and security.
  4. Scale: Embedding AI into core business processes for innovation and efficiency.
  5. Optimize: Achieving high accuracy and scalability across diverse use cases.

Colleagues Working at Computer

FAQs

  • What is Agentic AI? Agentic AI uses multiple AI services to reason, plan, and learn autonomously.

  • How does Agentic AI differ from Generative AI? Generative AI creates new content, while Agentic AI makes decisions to achieve goals.

  • How can organizations prepare for AI agents? Invest in tools, ensure data security, understand regulations, experiment, and foster innovation.

For more details, download the full report.

"AI agents will fundamentally change how businesses operate, offering efficiency, cost savings, and personalized solutions."

Related News

August 18, 2025•ABcontributor

Zscaler CAIO on securing AI agents and blending rule-based with generative models

Claudionor Coelho Jr, Chief AI Officer at Zscaler, discusses AI's rapid evolution, cybersecurity challenges, and combining rule-based reasoning with generative models for enterprise transformation.

ArtificialIntelligence
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August 18, 2025•Bryan Wassel

Human-AI collaboration boosts customer support satisfaction

AI enhances customer support when used as a tool for human agents, acting as a sixth sense or angel on the shoulder, according to Verizon Business study.

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About the Author

David Chen

David Chen

AI Startup Analyst

Senior analyst focusing on AI startup ecosystem with 11 years of venture capital and startup analysis experience. Former member of Sequoia Capital AI investment team, now independent analyst writing AI startup and investment analysis articles for Forbes, Harvard Business Review and other publications.

Expertise

Startup Analysis
Venture Capital
Market Research
Business Models
Experience
11 years
Publications
200+
Credentials
2
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