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Mosaicx Unveils AI-Powered Customer Engagement Platform for Enterprises

June 9, 2025•Ray Sharma•Original Link•2 minutes
CustomerExperience
ArtificialIntelligence
EnterpriseTechnology

Mosaicx introduces its AI-driven customer engagement platform, Engage, set for launch in Q3 2025, featuring adaptive interactions and omnichannel support.

Mosaicx, a leader in customer experience solutions, has announced the upcoming launch of its next-generation AI-native platform, Engage, slated for general availability in Q3 2025. The platform represents a significant leap in customer engagement, offering intelligent, adaptive, and seamless interactions across multiple channels, including voice, SMS, email, and web chat.

Key Features of Engage

  • Natural, Personalized Self-Service: Engage enables human-like conversations by unifying data and context to proactively resolve customer needs.
  • AI-Native Design: Unlike legacy systems retrofitted with AI, Engage replaces rigid workflows with adaptive interactions.
  • Operational Efficiency: The platform reduces costs through intelligent containment and boosts agent productivity.

Showcasing at CCW Las Vegas

Mosaicx will demo Engage at Customer Contact Week (CCW) in Las Vegas from June 9-12, alongside three speaking sessions:

  1. Vijay Verma, VP of Product, will discuss autonomous AI agents.
  2. Rebecca Jones, President, will speak on workplace mentorship at the CCWomen Summit.
  3. David Araiza, VP of Enterprise Sales, and Lauren Edrington of Bank OZK will host a Think Tank on CX innovation in financial services.

Industry Recognition

Mosaicx is a finalist for two 2025 CCW Excellence Awards:

  • CCWomen’s Best Workplace for Gender Equity
  • CMP Research Best of the Best: Self-Service Innovation

Executive Insights

  • Sam Meckey, President of WestCX, emphasized Engage’s foundation in 30 years of CX expertise and its use of LLMs and agentic AI for high ROI.
  • Alpa Shah, Global VP at Frost & Sullivan, praised Engage’s generative AI integration for reducing friction in customer support.

Sister Brand Collaboration

Mosaicx will be joined at CCW by TeleVox, its sister brand under West Technology Group, both offering AI-driven omnichannel solutions.

For more details, visit Mosaicx’s campaign page.

Comarch

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Claudionor Coelho Jr, Chief AI Officer at Zscaler, discusses AI's rapid evolution, cybersecurity challenges, and combining rule-based reasoning with generative models for enterprise transformation.

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About the Author

Michael Rodriguez

Michael Rodriguez

AI Technology Journalist

Veteran technology journalist with 12 years of focus on AI industry reporting. Former AI section editor at TechCrunch, now freelance writer contributing in-depth AI industry analysis to renowned media outlets like Wired and The Verge. Has keen insights into AI startups and emerging technology trends.

Expertise

AI Industry Analysis
Startup Ecosystem
Technology Trends
Product Reviews
Experience
12 years
Publications
800+
Credentials
2
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