Mosaicx Unveils AI-Powered Customer Engagement Platform for Enterprises

Mosaicx, a leader in customer experience solutions, has announced the upcoming launch of its next-generation AI-native platform, Engage, slated for general availability in Q3 2025. The platform represents a significant leap in customer engagement, offering intelligent, adaptive, and seamless interactions across multiple channels, including voice, SMS, email, and web chat.

Key Features of Engage

• Natural, Personalized Self-Service: Engage enables human-like conversations by unifying data and context to proactively resolve customer needs.
• AI-Native Design: Unlike legacy systems retrofitted with AI, Engage replaces rigid workflows with adaptive interactions.
• Operational Efficiency: The platform reduces costs through intelligent containment and boosts agent productivity.

Showcasing at CCW Las Vegas

Mosaicx will demo Engage at Customer Contact Week (CCW) in Las Vegas from June 9-12, alongside three speaking sessions:

1. Vijay Verma, VP of Product, will discuss autonomous AI agents.
2. Rebecca Jones, President, will speak on workplace mentorship at the CCWomen Summit.
3. David Araiza, VP of Enterprise Sales, and Lauren Edrington of Bank OZK will host a Think Tank on CX innovation in financial services.

Industry Recognition

Mosaicx is a finalist for two 2025 CCW Excellence Awards:

• CCWomen’s Best Workplace for Gender Equity
• CMP Research Best of the Best: Self-Service Innovation

Executive Insights

• Sam Meckey, President of WestCX, emphasized Engage’s foundation in 30 years of CX expertise and its use of LLMs and agentic AI for high ROI.
• Alpa Shah, Global VP at Frost & Sullivan, praised Engage’s generative AI integration for reducing friction in customer support.

Sister Brand Collaboration

Mosaicx will be joined at CCW by TeleVox, its sister brand under West Technology Group, both offering AI-driven omnichannel solutions.

For more details, visit Mosaicx’s campaign page.