iPaaS Evolves Beyond Integration with AI Agents

Recent events hosted by major iPaaS vendors—Salesforce TDX, Workato Work^AI, and Boomi World—highlighted a significant shift in the industry. The focus is no longer solely on integration but on leveraging AI to create autonomous agents capable of complex decision-making and business process orchestration.

Key Announcements

• MuleSoft (Salesforce TDX): Introduced MuleSoft for Agentforce, enabling developers to turn APIs into Agentforce topics and actions. A new connector allows Agentforce integration into workflows. Read more.
• Workato (Work^AI): Launched a no-code agent builder and Agent Acumen for monitoring business KPIs. Also unveiled AgentX Apps for task-specific AI agents like IT helpdesk and employee onboarding.
• Boomi (Boomi World): Announced Agentstudio for designing and governing agents without code. Updated API management to support agent-to-agent communications and plans for a marketplace of third-party agents.

All three vendors are backing Model Context Protocol (MCP), addressing its security gaps.

Beyond Integration: The Rise of Agentic Orchestration

The announcements underscore a move toward adaptive process orchestration, where AI agents work alongside traditional workflows to perform tasks autonomously. This evolution challenges the traditional definition of iPaaS, as these platforms now prioritize business process automation over mere system integration.

The Future of iPaaS and Applications

As AI matures, iPaaS platforms may become the front end of user experiences, powered by agentic interfaces like ChatGPT. Meanwhile, application vendors could shift focus to back-end services, with integration becoming a component of application generation (AppGen) platforms. This rebalancing could redefine how users interact with technology. Learn more.

The original article is available here.

Image credit: iStockphoto/Radachynskyi