Verint and Parloa Partner to Transform Customer Service with AI-Human Hybrid Workforce
Verint and Parloa's new integration enhances customer service by seamlessly managing AI and human agents, reducing costs and improving CX.
NEW YORK--(BUSINESS WIRE)--Parloa, a leader in Agentic AI for customer experience, has announced a groundbreaking integration with Verint (NASDAQ: VRNT), the CX Automation Company™. This collaboration combines Parloa's AI Agent Management Platform (AMP) with Verint’s CX Automation Platform, enabling enterprises to deploy and manage a hybrid workforce of human and AI agents seamlessly.
Key Benefits of the Integration
- Scalability: Parloa's AI agents are endlessly scalable, always-on, and fully elastic, complementing human agents within Verint's Workforce Engagement (WFE) solutions.
- Cost Efficiency: The integration matches the right agent—human or AI—to each call, reducing the average cost per call.
- Improved CX: Ensures every call is answered, enhances resolution efficiency, and allows for real-time workforce scaling.
Market Impact
Verint serves over 80% of Fortune 100 companies across 180+ countries. With the Verint Open Platform, brands can now access Parloa's AMP capabilities, including voice, chat, and multilingual support. This integration also enables enterprises to analyze, coach, and optimize AI agents as part of their hybrid workforce.
Executive Insights
- Dorothy Copeland, SVP of Parloa’s Partner Ecosystem: "This partnership allows call center managers to improve customer outcomes cost-effectively by managing AI agents like human agents."
- Ken Archer, Verint’s Americas Channel Chief: "Together, these solutions boost workforce capacity, increase revenue, and elevate CX."
Event Announcement
Parloa and Verint will showcase the integration at CCW Las Vegas (June 9-12) at Parloa's booth #151. Attendees can book a meeting here.
About the Companies
- Parloa: Founded in 2018, Parloa employs 300+ people in Berlin, Munich, and New York. Learn more at https://www.parloa.com.
- Verint: A Nasdaq-listed leader in CX automation, serving 80+ Fortune 100 companies. Visit Verint.com for more.
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About the Author
David Chen
AI Startup Analyst
Senior analyst focusing on AI startup ecosystem with 11 years of venture capital and startup analysis experience. Former member of Sequoia Capital AI investment team, now independent analyst writing AI startup and investment analysis articles for Forbes, Harvard Business Review and other publications.