LogoAgentHunter
  • Submit
  • Industries
  • Categories
  • Agency
Logo
LogoAgentHunter

Discover, Compare, and Leverage the Best AI Agents

Featured On

Featured on yo.directory
yo.directory
Featured on yo.directory
Featured on Startup Fame
Startup Fame
Featured on Startup Fame
AIStage
Listed on AIStage
Sprunkid
Featured on Sprunkid
Featured on Twelve Tools
Twelve Tools
Featured on Twelve Tools
Listed on Turbo0
Turbo0
Listed on Turbo0
Featured on Product Hunt
Product Hunt
Featured on Product Hunt
Game Sprunki
Featured on Game Sprunki
AI Toolz Dir
Featured on AI Toolz Dir
Featured on Microlaunch
Microlaunch
Featured on Microlaunch
Featured on Fazier
Fazier
Featured on Fazier
Featured on Techbase Directory
Techbase Directory
Featured on Techbase Directory
backlinkdirs
Featured on Backlink Dirs
Featured on SideProjectors
SideProjectors
Featured on SideProjectors
Submit AI Tools
Featured on Submit AI Tools
AI Hunt
Featured on AI Hunt
Featured on Dang.ai
Dang.ai
Featured on Dang.ai
Featured on AI Finder
AI Finder
Featured on AI Finder
Featured on LaunchIgniter
LaunchIgniter
Featured on LaunchIgniter
Imglab
Featured on Imglab
AI138
Featured on AI138
600.tools
Featured on 600.tools
Featured Tool
Featured on Featured Tool
Dirs.cc
Featured on Dirs.cc
Ant Directory
Featured on Ant Directory
Featured on MagicBox.tools
MagicBox.tools
Featured on MagicBox.tools
Featured on Code.market
Code.market
Featured on Code.market
Featured on LaunchBoard
LaunchBoard
Featured on LaunchBoard
Genify
Featured on Genify
Copyright © 2025 All Rights Reserved.
Product
  • AI Agents Directory
  • AI Agent Glossary
  • Industries
  • Categories
Resources
  • AI Agentic Workflows
  • Blog
  • News
  • Submit
  • Coummunity
  • Ebooks
Company
  • About Us
  • Privacy Policy
  • Terms of Service
  • Sitemap
Friend Links
  • AI Music API
  • ImaginePro AI
  • Dog Names
  • Readdit Analytics
Back to News List

TELUS Digital Buys Gerent to Boost AI and Salesforce Services

June 2, 2025•M Prushothma Rao•Original Link•2 minutes
ArtificialIntelligence
Salesforce
CustomerExperience

TELUS Digital acquires Gerent to enhance its agentic AI and Salesforce customer experience capabilities

TELUS Digital has announced the acquisition of Gerent, a U.S.-based Salesforce consultancy specializing in enterprise-scale implementations, integrations, and agentic AI solutions. The deal will see Gerent’s full portfolio of services integrated into TELUS Digital, with the Gerent brand set to be retired by the end of Q3 2025.

Key Details of the Acquisition

  • Gerent’s Expertise: As a Salesforce Summit Partner, Gerent holds 1,800 certifications across Salesforce’s product suite. The company has delivered over 1,000 Salesforce projects globally, logging 1.2 million implementation hours while maintaining a 4.9/5.0 customer satisfaction score.
  • Global Workforce: Gerent operates with a fully remote team across the U.S., Canada, India, and Australia.
  • Diverse Capabilities: Since its founding in 2008, Gerent has expanded its services to include digital marketing, cybersecurity, cloud services, and managed IT solutions, serving industries like banking, healthcare, retail, and more.

AI and Customer Experience Focus

Gerent has developed AI-enhanced agents that function both internally (supporting employees) and externally (enhancing customer interactions). Examples include:

  • Sales Representative Agents: Automate lead engagement via emails, meeting scheduling, and product recommendations.
  • CX Agents: Handle customer inquiries, resolve issues, and provide personalized recommendations without human intervention.

These capabilities align with TELUS Digital’s Fuel iX™, a proprietary AI platform designed to transform customer experiences.

Leadership Perspectives

Tobias Dengel, President, TELUS Digital Solutions

"Gerent will further strengthen our expertise in transforming the CX agent experience, including the development of agentic AI. This acquisition aligns with our fusion-based growth strategy, combining top talent with advanced technologies to create AI-enabled workforces for smarter, faster, and more personalized CX at scale."

Gopi Ramineni, Founder and CEO, Gerent

"We built Gerent on a people-first philosophy, and joining TELUS Digital is a natural next step. Our shared values and commitment to innovation will allow us to deliver even greater value to clients across industries and geographies."

Advertisement

Comarch

The acquisition underscores TELUS Digital’s ambition to lead in AI-driven customer experience solutions while expanding its Salesforce ecosystem capabilities.

Related News

August 18, 2025•ABcontributor

Zscaler CAIO on securing AI agents and blending rule-based with generative models

Claudionor Coelho Jr, Chief AI Officer at Zscaler, discusses AI's rapid evolution, cybersecurity challenges, and combining rule-based reasoning with generative models for enterprise transformation.

ArtificialIntelligence
Cybersecurity
GenerativeAI
August 18, 2025•Bryan Wassel

Human-AI collaboration boosts customer support satisfaction

AI enhances customer support when used as a tool for human agents, acting as a sixth sense or angel on the shoulder, according to Verizon Business study.

CustomerExperience
ArtificialIntelligence
CX

About the Author

Dr. Lisa Kim

Dr. Lisa Kim

AI Ethics Researcher

Leading expert in AI ethics and responsible AI development with 13 years of research experience. Former member of Microsoft AI Ethics Committee, now provides consulting for multiple international AI governance organizations. Regularly contributes AI ethics articles to top-tier journals like Nature and Science.

Expertise

AI Ethics
Algorithmic Fairness
AI Governance
Responsible AI
Experience
13 years
Publications
95+
Credentials
2
LinkedInResearchGate

Agent Newsletter

Get Agentic Newsletter Today

Subscribe to our newsletter for the latest news and updates