AI agents to revolutionize public sector HR and finance

Speakers at the Workday Elevate event highlighted how AI will revolutionize government by streamlining processes, driving analytics-based decisions, and improving service delivery. The event, titled Taking the public sector forever forward in the age of AI, explored global public management trends and AI use cases.

AI in HR: From Manual to Strategic

• Dominic Chia, Workday’s Principal HCM Solution Consultant, showcased how AI agents can automate HR tasks like job description creation, candidate shortlisting, and interview scheduling.
• AI reduces manual effort, allowing HR managers to focus on strategic support.
• Humans remain in the loop for final decisions, but AI speeds up traditionally slow processes.

Policy Compliance Made Easy

• Rowan Miranda, Workday’s Managing Director, emphasized AI’s role in policy compliance.
• AI agents can ingest policy documents and generate FAQs or answer specific queries, making compliance easier.
• Contract intelligence tools can analyze government contracts to identify risks and optimize pricing.
• Earlier coverage by GovInsider highlighted AI’s potential in policy analysis.

Global Public Management Trends

1. Citizen Experience (CX): Governments like Singapore and Australia are digitizing services to improve citizen engagement and voluntary compliance (e.g., taxation).
2. Skills-Based Hiring: Moving away from degree-based hiring to skills-based talent strategies, enabled by AI-driven human capital management systems.
3. Analytics-Driven Decisions: Governments are leveraging data for better decision-making.
4. : Expanding use of to improve efficiency.