In Motion Brands Launches Multilingual AI Agent for Customer Service

In Motion Brands has officially launched its multilingual AI Agent, a cutting-edge solution designed to provide seamless real-time customer interactions in English, French, and Spanish. The AI Agent is tailored for industries such as tire shops, mechanical service centers, and B2B (fleet and agricultural) service providers, offering deep domain-specific knowledge to enhance customer experiences.

Key Features of the AI Agent

• Multilingual Support: Automatically detects and responds in English, French, or Spanish, ensuring customers feel understood and valued.
• 24/7 Availability: Answers 100% of incoming calls, eliminating missed opportunities during peak hours, breaks, or after-hours.
• Industry-Specific Intelligence: Designed with deep knowledge of appointment types, service language, and customer expectations for automotive and B2B sectors.
• Bilingual Staff Support: Bridges communication gaps, ensuring no customer is left waiting or confused, even when multilingual teams are present.
• Detailed Analytics: Provides call logs and reports segmented by language, helping businesses make smarter staffing and marketing decisions.

CEO's Perspective

Todd Richardson, CEO of In Motion Brands, expressed pride in the launch, stating, "We believe technology should empower businesses to not only support their current teams but also grow them. Our AI Agent gives shops the tools to reduce staff pressure, capture more bookings, and offer a world-class experience to a broader, more diverse customer base."

Impact on Businesses

The AI Agent is expected to reduce operational pressures on staff while increasing customer satisfaction and booking rates. By catering to a multilingual customer base, businesses can expand their reach and improve service quality.

This launch marks a significant step forward in AI-driven customer service solutions, particularly for niche industries requiring specialized support.