Salesforce Agentforce AI tool reaches 8000 customers with $100M average order value

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Salesforce’s agentic artificial intelligence product, Agentforce, has already secured over 8,000 deals and is generating an impressive $100 million in average order value, CEO Marc Benioff revealed during the company’s Q1 2026 earnings call. The tool’s rapid adoption marks it as one of the fastest-growing products in Salesforce’s history, even before full deployment across all geographies, currencies, and languages.

Key Highlights:

• 8,000+ deals closed using Agentforce.
• $100 million average order value.
• 750,000+ requests handled on help.salesforce.com, reducing case volume by 7% YoY.
• 500 customer support employees redeployed to higher-impact AI roles, saving $50 million.

Broader AI Investment Context

Salesforce is among tech giants heavily investing in AI. Microsoft, for instance, plans to spend $80 billion on AI-enabled data centers this fiscal year (source). Salesforce Ventures has also committed $1 billion to AI over 18 months, including a $500 million fund announced last September (source).

Challenges and Market Reaction

Despite reporting $9.8 billion in Q1 revenue (up 8% YoY), Salesforce’s stock fell over 9% following the earnings call. Analysts at RBC Capital Markets downgraded the stock, citing concerns over the $8 billion Informatica acquisition and mixed feedback on Agentforce’s technological maturity (source).

“While we understand wanting to control the full stack at the data layer, we don’t know that it was mission-critical to own Informatica outright,” the analysts noted, highlighting integration risks and potential distractions from Salesforce’s core business.

Looking Ahead

Salesforce aims to deploy 1 billion AI agents by end of 2025, leveraging Agentforce to streamline operations and reduce costs. However, investor skepticism and competitive pressures in the AI space remain key challenges.