Indian HR Leaders Predict 383% Surge in AI Workforce by 2027

Salesforce's latest research, surveying 200 global HR executives (including 41 in India), reveals a seismic shift toward digital labor and AI integration in the workforce. Key findings highlight:

Key Trends

• 383% Growth in AI Agent Adoption: HR leaders in India expect AI agent adoption to skyrocket from 12% today to 58% by 2027.
• 41.7% Productivity Gain: CHROs anticipate significant efficiency boosts with AI implementation.
• 24.7% Workforce Redeployment: Organizations plan to reassign nearly a quarter of employees to new roles.

Reskilling for the AI Era

• 88% of HR chiefs are prioritizing reskilling programs to prepare employees for AI-driven jobs.
• AI literacy is deemed the top skill needed, followed by soft skills like collaboration and adaptability.
• 81% believe relationship-building roles will grow in importance as humans work alongside AI agents.

Challenges Ahead

• 63% of employees remain unaware of how AI will impact their work.
• Only 12% of organizations have fully implemented agentic AI, signaling early-stage adoption.

Sector-Specific Shifts

• R&D (59%), IT (51%), and sales (34%) teams are expected to expand with AI integration.
• Governance and ethics roles (60%) will surge to oversee AI standards and compliance.

Expert Insight

Nathalie Scardino, President and Chief People Officer at Salesforce, stated: "We’re in the midst of a once-in-a-lifetime transformation of work with digital labor... Every employee will need to learn new human, agent, and business skills to thrive."

Methodology

The survey was conducted online in partnership with NewtonX, focusing on HR leaders globally.

Learn More

• Salesforce’s strategy for agentic AI adoption
• Salesforce Stat Library

Tags: #AI #Workforce #DigitalLabor