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Westpac hires CBA executive Andrew McMullan as chief data digital and AI officer

May 26, 2025•James Eyers•Original Link•1 minutes
Banking
ArtificialIntelligence
ExecutiveMove

Andrew McMullan moves from Commonwealth Bank to Westpac as chief data, digital and AI officer, reporting directly to CEO Anthony Miller.

Westpac Banking Corporation has strengthened its leadership team by hiring Andrew McMullan, a seasoned executive from Commonwealth Bank (CBA), as its new Chief Data, Digital, and AI Officer. McMullan will report directly to Westpac CEO Anthony Miller, marking the third high-profile recruitment from a rival bank in recent months.

Key Details:

  • Andrew McMullan spent nine years at CBA, where he served as Chief Data and Analytics Officer and spearheaded the bank’s AI strategy.
  • His appointment makes him the first group executive at a major Australian bank with AI explicitly mentioned in his job title.
  • The move signals Westpac’s focus on leveraging artificial intelligence to drive operational efficiencies and cost reductions as part of a broader technology overhaul.

Strategic Implications:

  • CEO Anthony Miller is aggressively reshaping Westpac’s leadership, poaching top talent from competitors to accelerate digital transformation.
  • McMullan’s expertise in AI and data analytics will be crucial in modernizing Westpac’s tech infrastructure.
  • The hire underscores the growing importance of AI in banking, particularly for automating processes and enhancing customer experiences.

This executive shift highlights the intensifying competition among Australia’s major banks to lead in digital innovation and AI adoption.

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Claudionor Coelho Jr, Chief AI Officer at Zscaler, discusses AI's rapid evolution, cybersecurity challenges, and combining rule-based reasoning with generative models for enterprise transformation.

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August 18, 2025•Bryan Wassel

Human-AI collaboration boosts customer support satisfaction

AI enhances customer support when used as a tool for human agents, acting as a sixth sense or angel on the shoulder, according to Verizon Business study.

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About the Author

Dr. Emily Wang

Dr. Emily Wang

AI Product Strategy Expert

Former Google AI Product Manager with 10 years of experience in AI product development and strategy formulation. Led multiple successful AI products from 0 to 1 development process, now provides product strategy consulting for AI startups while writing AI product analysis articles for various tech media outlets.

Expertise

AI Product Management
User Experience
Business Strategy
Market Analysis
Experience
10 years
Publications
65+
Credentials
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