ServiceNow Introduces AI-Powered Autonomous Security Agents for Enterprises

ServiceNow (NYSE: NOW) has unveiled a new suite of AI-powered autonomous agents designed to revolutionize enterprise security and risk management. Announced at the company's annual Knowledge 2025 event, these agents aim to transform reactive defense systems into proactive, self-defending enterprises.

Key Highlights

• AI Agents for Security: The new AI agents, integrated into ServiceNow's Security and Risk solutions, are engineered to improve consistency, identify insights, and reduce response times. They automate responses to vulnerabilities and create dynamic playbooks for incident resolution.

• Partnerships with Tech Giants: ServiceNow has strengthened its collaborations with Microsoft and Cisco to build an AI-to-AI ecosystem. These partnerships focus on enhancing visibility, detection, and coordinated responses to threats.

• Expanded Compliance Capabilities: The platform now includes comprehensive exposure management workflows and enhanced visibility into compensating controls like endpoint detection and web application firewalls.

• AI Control Tower: New AI Control Tower capabilities provide organizations with full visibility and control over AI usage, ensuring ethical practices and accountability.

• Digital Operational Resilience Management (DORM): This new solution extends risk management beyond security, addressing operational disruptions and compliance challenges in today's complex digital landscape.

Industry Context

According to IDC's Worldwide SOAR and Firewall Automation Market Shares, 2023 report, ServiceNow's Security Operations enables orchestration across hundreds of security tools, streamlining workflows and enabling coordinated responses.

Executive Insight

"AI is rewriting the rules of cybersecurity and risk management," said Lou Fiorello, group vice president and general manager of security and risk products at ServiceNow. "CISOs are looking to use AI to drive productivity and improve their protection and response capabilities—amplifying impact at scale."

Future Outlook

ServiceNow's AI platform, powered by AI Control Tower and Workflow Data Fabric, aims to break down silos, accelerate decision-making, and operationalize resilience at scale. The company is positioning itself as a leader in autonomous security solutions, helping organizations stay ahead of evolving threats.