ServiceNow and Salesforce AI Agent Development Timeline
A comparative timeline of AI agent product releases from ServiceNow and Salesforce as they compete in customer experience automation.
Over the past year, ServiceNow and Salesforce have emerged as fierce competitors in the AI-powered customer experience space. Both companies have been rapidly developing and releasing AI agent technologies, often targeting similar markets simultaneously. Here's a breakdown of their key milestones:
Key Developments
- August 2024: Salesforce launched AI Agents for Sales (later rebranded as Einstein SDR Agent and Einstein Sales Coach Agent)
- September 2024:
- ServiceNow released its Xanadu platform with AI Agents
- Salesforce rebranded its Einstein platform as Agentforce
- Salesforce announced acquisitions of Zoomin and Own Company
- November 2024: ServiceNow added 150+ Gen AI features
- December 2024: Salesforce launched Agentforce 2.0
- February 2025: Salesforce introduced Agentforce for Health
- April 2025:
- ServiceNow acquired Logik AI
- Salesforce announced its Agentic Maturity Model
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About the Author
Michael Rodriguez
AI Technology Journalist
Veteran technology journalist with 12 years of focus on AI industry reporting. Former AI section editor at TechCrunch, now freelance writer contributing in-depth AI industry analysis to renowned media outlets like Wired and The Verge. Has keen insights into AI startups and emerging technology trends.