ServiceNow and NVIDIA Collaborate to Enhance Enterprise AI Agents

ServiceNow and NVIDIA have announced an expansion of their collaboration to develop a new class of intelligent AI agents for enterprises. The highlight of this partnership is the introduction of the Apriel Nemotron 15B reasoning model, a compact yet powerful open-source LLM designed for real-time workflow execution. The model, developed using NVIDIA NeMo and ServiceNow domain-specific data, promises lower latency, reduced inference costs, and faster agentic AI performance.

Key Developments

• Apriel Nemotron 15B Model: This high-performance reasoning model evaluates relationships, applies rules, and makes decisions efficiently. Trained with NVIDIA DGX Cloud on AWS, it is optimized for NVIDIA GPU infrastructure, delivering cost-effective and scalable AI solutions.
• Workflow Data Fabric Integration: ServiceNow is integrating select NVIDIA NeMo microservices into its Workflow Data Fabric. This creates a closed-loop data flywheel process, enhancing model accuracy and enabling personalized user experiences.
• Enterprise Applications: The collaboration aims to address growing complexity in business operations by providing context-aware AI agents. For example, an AI agent could resolve billing issues by analyzing past interactions and recommending solutions, improving over time with each case.

Quotes from Leadership

• Jon Sigler, EVP of Platform and AI at ServiceNow: "With this new model, we’re powering intelligent AI agents that can make context-aware decisions and deliver personalized outcomes at scale. Our data flywheel approach ensures continuous improvement."
• Kari Briski, VP of Generative AI Software for Enterprise at NVIDIA: "Together, we’ve built an enterprise-grade reasoning engine and are integrating NVIDIA NeMo into ServiceNow’s platform to empower intelligent digital agents."

Future Outlook

This partnership builds on previous collaborations, including the integration of NVIDIA Llama Nemotron models with the ServiceNow AI Platform. The focus remains on creating measurable, secure, and deployable AI solutions for real-world enterprise challenges.

For more information, visit ServiceNow.