ServiceNow and NVIDIA Collaborate to Enhance Enterprise AI Agents
ServiceNow and NVIDIA introduce the Apriel Nemotron 15B reasoning model, offering lower latency and cost efficiency for AI workflows. The partnership also integrates NVIDIA NeMo microservices into ServiceNow Workflow Data Fabric to improve model accuracy and user experiences.
ServiceNow and NVIDIA Partner to Advance Enterprise AI Agents
ServiceNow and NVIDIA have announced an expansion of their collaboration to develop a new class of intelligent AI agents for enterprises. The highlight of this partnership is the introduction of the Apriel Nemotron 15B reasoning model, a compact yet powerful open-source LLM designed for real-time workflow execution. The model, developed using NVIDIA NeMo and ServiceNow domain-specific data, promises lower latency, reduced inference costs, and faster agentic AI performance.
Key Developments
- Apriel Nemotron 15B Model: This high-performance reasoning model evaluates relationships, applies rules, and makes decisions efficiently. Trained with NVIDIA DGX Cloud on AWS, it is optimized for NVIDIA GPU infrastructure, delivering cost-effective and scalable AI solutions.
- Workflow Data Fabric Integration: ServiceNow is integrating select NVIDIA NeMo microservices into its Workflow Data Fabric. This creates a closed-loop data flywheel process, enhancing model accuracy and enabling personalized user experiences.
- Enterprise Applications: The collaboration aims to address growing complexity in business operations by providing context-aware AI agents. For example, an AI agent could resolve billing issues by analyzing past interactions and recommending solutions, improving over time with each case.
Quotes from Leadership
- Jon Sigler, EVP of Platform and AI at ServiceNow: "With this new model, we’re powering intelligent AI agents that can make context-aware decisions and deliver personalized outcomes at scale. Our data flywheel approach ensures continuous improvement."
- Kari Briski, VP of Generative AI Software for Enterprise at NVIDIA: "Together, we’ve built an enterprise-grade reasoning engine and are integrating NVIDIA NeMo into ServiceNow’s platform to empower intelligent digital agents."
Future Outlook
This partnership builds on previous collaborations, including the integration of NVIDIA Llama Nemotron models with the ServiceNow AI Platform. The focus remains on creating measurable, secure, and deployable AI solutions for real-world enterprise challenges.
For more information, visit ServiceNow.
Related News
Hugging Face Launches AI Web Agent Capable of Browsing and Completing Tasks Automatically
Hugging Face introduces Open Computer Agent, an AI tool that navigates the web and performs tasks such as form filling and browsing without human intervention.
IBM Unveils Rapid AI Agent Creation Tool at THINK 2025 Event
IBM showcased groundbreaking AI innovations at its THINK 2025 conference, including a platform that enables enterprises to build custom AI agents in under five minutes.