ServiceNow introduces AI agents to enhance enterprise security automation

ServiceNow has unveiled a new suite of AI agents designed to transform enterprise security and risk management. These agents, integrated into ServiceNow’s Security and Risk solutions, aim to improve consistency, identify insights, and reduce response times. The initiative is part of a broader push toward autonomous resilience, shifting from reactive defense to proactive threat management.

Key Features and Partnerships

• AI-Powered Automation: The AI agents automate responses to vulnerabilities and create dynamic playbooks for incident resolution, enabling faster and more precise actions across enterprises.
• Partnerships with Microsoft and Cisco: ServiceNow has expanded collaborations with Microsoft and Cisco to build AI-to-AI ecosystems, enhancing visibility, detection, and coordinated responses.
• Enhanced Risk Management: New capabilities include exposure management workflows and improved visibility into compensating controls like endpoint detection and web application firewalls.

Industry Context

According to IDC, ServiceNow’s Security Operations enables orchestration across hundreds of security tools, streamlining workflows and enabling coordinated responses. Lou Fiorello, ServiceNow’s group VP of security and risk products, emphasized that AI is rewriting cybersecurity rules, helping CISOs drive productivity and improve protection.

Beyond Security: AI Control and Operational Resilience

ServiceNow is also addressing AI governance with its AI Control Tower, which provides oversight of AI inventory, lifecycle management, and compliance. Additionally, the new Digital Operational Resilience Management (DORM) solution extends risk management to operational disruptions and compliance challenges.

Conclusion

ServiceNow’s innovations aim to create a self-defending security framework, where systems autonomously manage risks and ensure compliance. Powered by the ServiceNow AI Platform, these solutions break down silos, accelerate decision-making, and operationalize resilience at scale. All capabilities are available now.