ServiceNow introduces AI governance platform and agent communication system

ServiceNow has unveiled two major AI innovations designed to help enterprises better manage their AI ecosystems: the AI Control Tower and AI Agent Fabric.

Centralized AI Management

The AI Control Tower serves as a command center for governing, managing, and securing AI agents from ServiceNow and third-party providers. According to Dorit Zilbershot, ServiceNow's group VP of AI experiences and innovation, this platform allows customers to "govern and manage their AI assets across the enterprise."

Key features include:

• Unified monitoring of AI agents
• Consistent policy application
• Integrated GRC (governance, risk, compliance) policies
• Performance dashboards

AI Agent Communication Backbone

The AI Agent Fabric enables communication between:

• AI agent-to-AI agent
• AI agent-to-tool
• Agentic system-to-agentic system

This system uses common protocols like Model Context Protocol (MCP) and Agent2Agent protocol (A2A).

Industry Impact

Analysts predict significant benefits for enterprises adopting such platforms:

"By 2028, enterprises using AI governance platforms will achieve 30% higher customer trust ratings and 25% better regulatory compliance scores than their competitors" - Gartner

Ritu Jyoti of IDC noted the growing importance of AI management solutions:

"With AI solutions and services expected to generate a global cumulative impact of $22.3 trillion by 2030, the volume of AI assets organizations must manage will be unprecedented."

Availability

• AI Control Tower: Generally available now
• AI Agent Fabric: Early access now, general availability Q3 2025

For more ServiceNow coverage, visit CIO.com.