How AI Multi Agent Systems Are Reshaping Commercial Insurance

The Rise of Multi-Agent Systems in Underwriting

Commercial insurance is undergoing a radical transformation through the adoption of GenAI-powered multi-agent systems. These advanced AI solutions are streamlining workflows, enhancing decision-making, and improving operational flexibility across the insurance value chain.

Key benefits of multi-agent systems include:

• Improved efficiency and accuracy in underwriting processes
• Greater transparency in insurance applications
• Dynamic collaboration between specialized AI agents
• Scalability to handle higher volumes of policies and claims

Revolutionizing Submission Intake and Underwriting

The implementation of specialized AI agents is addressing long-standing industry challenges:

1. Submission Interpreter Agent: Standardizes and normalizes data from multiple sources, eliminating manual data cleaning
2. Optimal Coverage Recommendation Agent: Automatically identifies missing information and resolves gaps before underwriting begins

"The distributed intelligence of multi-agent systems not only streamlines insurance processes but enhances decision-making, making them superior to single-agent AI models," the report highlights.

Breaking Down Workflow Barriers

Traditional underwriting has been plagued by:

• Fragmented workflows requiring constant system switching
• Manual risk assessment processes
• Poor communication between stakeholders

New AI solutions are addressing these issues through:

• Real-time data integration
• Automated status updates
• Three specialized underwriting agents working within an Underwriting Workbench

Transforming Portfolio Management

Deloitte has developed three groundbreaking AI solutions for brokerage and agency management:

1. Agency Portfolio Management Module:

   • Acts as a centralized hub for distribution partner management
   • Includes CRM, compliance tracking, and commission management

2. New Agency Setup Module:

   • Streamlines data collection for onboarding
   • Provides AI-powered performance analytics

3. Agent Compliance Assist Module: