IT leaders seek enhanced security and privacy in AI agent adoption

A recent Cloudera report highlights the growing interest in AI agents among enterprises, with 96% of IT leaders planning to expand their use within the next 12 months. Despite this enthusiasm, challenges such as data privacy, security, and system integration remain significant hurdles.

Key Findings

• Widespread Adoption Plans: Nearly all surveyed companies (96%) intend to increase their use of AI agents, with half aiming for widespread implementation. Performance optimization agents are the most sought-after, followed by security monitoring and development assistants.

• Implementation Challenges: Nearly 40% of enterprises found integrating AI agents with existing systems "very or extremely challenging." IT leaders identified stronger data privacy and security features, as well as faster training and customization, as critical improvements needed.

• Industry-Specific Use Cases:

  • Finance & Insurance: Fraud detection, risk assessment, and investment advising.
  • Manufacturing: Supply chain optimization, process automation, and quality control.
  • Retail: Customer service, price optimization, and demand forecasting.

Industry Momentum

Companies like Google Cloud, Microsoft, and ServiceNow are leading the charge in AI agent adoption. For example, Microsoft reported over 400,000 custom agents built in Copilot Studio in just three months, while ServiceNow has nearly 1,000 customers using its AI agents.

Governance and ROI

Analysts emphasize the importance of governance in AI agent adoption. IT leaders must:

1. Define Clear Use Cases: Identify specific problems AI agents will solve.
2. Establish Guardrails: Implement necessary controls to ensure safe and effective use.
3. Monitor Performance: Continuously track outcomes to demonstrate ROI.