Web3 needs to be more human and emotional AI is the answer

Opinion by: Max Giammario, founder and CEO of Kindred

Web3’s interfaces and user experience are often criticized as terrible compared to Web2 tools, discouraging widespread adoption. The steep learning curve—especially for first-time users interacting with Web3 wallets—creates fear of mistakes leading to financial loss. Emotional AI is proposed as a solution to bridge this gap by offering intuitive, empathetic guidance.

The Problem: Web3’s Steep Learning Curve

• New users face scary, difficult experiences, such as managing crypto wallets.
• Fear of irreversible errors (e.g., losing funds) deters adoption.
• Emotional AI could act as a personalized assistant, easing onboarding.

How Emotional AI Can Help

• Guiding New Users: AI companions could provide step-by-step support, reducing anxiety.
• Autonomous Interaction: Acting as personal assistants in DeFi platforms, AI could streamline complex processes.
• Motivational Coaching: AI could offer empathic guidance, helping users avoid costly mistakes.

Risks of Emotional AI in Web3

• Data Privacy Concerns: Emotional AI requires extensive user data, increasing leak risks.
• Overdependence: Users might develop unhealthy reliance on AI companions.
• Bias: Personalized AI could reinforce echo chambers, limiting exposure to diverse information.

Future Potential

Despite risks, emotional AI could revolutionize Web3 by:

1. Simplifying onboarding for non-technical users.
2. Boosting adoption to Web2-like levels.
3. Enabling autonomous tools, like AI-driven Web3 games.

Final Thought: While challenges exist, the synergy of emotional AI and Web3 could unlock mass adoption—if developers mitigate risks like privacy and bias.

Disclaimer: This article reflects the author’s views, not investment advice.