Decagon Named to 2025 Forbes AI 50 List of Top Artificial Intelligence Companies
Decagon recognized for pioneering enterprise AI agents for customer support on Forbes AI 50 list.
Decagon, a leader in conversational AI agents for customer experience, has been named to the 2025 Forbes AI 50 list. This prestigious annual list highlights the most promising privately-held AI companies shaping the future of business and society. This marks Decagon's debut on the list, which focuses on standout AI innovators across North America.
Pioneering Enterprise AI Agents
Amid growing hype around AI agents, Decagon distinguishes itself by delivering measurable, enterprise-ready results. Its technology powers high-quality, end-to-end customer support for notable companies like Hertz, Eventbrite, Duolingo, ClassPass, Notion, Bilt, Rippling, and Substack. Decagon's AI agents handle tasks such as refunds, identity verification, and complex escalations while providing a personalized and intuitive customer experience.
"Customer support is about so much more than just completing transactions — but that often gets lost with the AI solutions available today," said Jesse Zhang, Co-founder and CEO of Decagon. "What sets the best products apart is their ability to meet customers where they are, completing complex workflows and delivering deeply personalized experiences."
A Novel Approach: Agent Operating Procedures (AOPs)
Decagon's innovative approach to conversational AI leverages Agent Operating Procedures (AOPs), which combine the flexibility of natural language with the precision of code. Unlike traditional customer service automation, AOPs enable businesses to build, manage, and scale AI agents that are smarter, faster, and aligned with their brand voice.
For more information, visit decagon.ai.
About Decagon
Decagon is redefining customer experience with its conversational AI platform. Its AI agents deliver secure, reliable, and customer-centric support, whether resolving issues or proactively enhancing product value. Learn more at decagon.ai.
Media Contact:
Sophia Tavakol
SMT Communications
Press@decagon.ai
Source: Business Wire
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About the Author
Dr. Sarah Chen
AI Research Expert
A seasoned AI expert with 15 years of research experience, formerly worked at Stanford AI Lab for 8 years, specializing in machine learning and natural language processing. Currently serves as technical advisor for multiple AI companies and regularly contributes AI technology analysis articles to authoritative media like MIT Technology Review.